Frequently Asked Questions
Appointments
If you need an appointment, please utilize our online appointment scheduling feature or call our office phone number to speak with one of our schedulers. If you cannot keep an appointment, please notify us as soon as possible by contacting us online or by telephone. We use an automated system to remind you by telephone of upcoming appointments. You will receive a call two days before your appointment with information regarding the date and time of your appointment.

Registration
Each time you visit our office, you will be asked to register with the medical receptionist. Please notify the medical receptionist of any change of name or address, telephone number, employment or insurance information. Please provide us with your most current insurance identification card. New patients will be asked to fill out a Registration Form and a History and Physical sheet to help us better understand your present and past medical problems.

Telephone Calls
The office staff has been trained to answer many of your questions. If they are unable to answer your question, they will obtain the answer from the physician and relay it to you as quickly as possible. However, for the doctor to interrupt a patient exam to answer every phone call would be unfair to the patient under treatment and cause long delays in the schedule.

Insurance
Insurance companies are responsible to you, the policyholder, not to the doctor. As a courtesy to you, our office will file your claims to your insurance company as long as we accept an agreement with your insurance company. However, we do not determine the amount of coverage you will receive. Your insurance company determines the amount of your coverage and you should be aware of your benefits prior to all office visits. Any questions you may have concerning your insurance benefits should be directed to your insurance representative. Billing questions should be directed to our Billing and Insurance Department.

Prescriptions
Prescriptions and refills are issued during office hours only. During evenings and weekends, it is difficult for the physician on call to determine whether a prescription or refill is indicated if he does not have your medical record. To have a prescription refilled, please call your pharmacy and your pharmacy will contact Alliance Urology Specialists. It is advisable to call 24 hours before a refill is needed or use our prescription renewal service on this website.

Refund Policy
Patient accounts with a credit balance will be reviewed.  A refund will be expediently made to the patient or insurance company if the investigation indicates this is appropriate. 

When payments on an account create a credit balance, a thorough review of the account will be conducted to determine the cause of the credit balance. 

Credit balances will be resolved within 30 business days of the receipt of payment that generated the credit balance.  This time frame will also include the amount of time necessary to issue a refund check if appropriate.  If a posting error caused the credit balance, a refund will not be made.

If a credit balance occurs for a guarantor with multiple patients on the account and a debit balance remains on the total account, the credit will be posted as an open balance payment on the account.


 


 
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